Shipping policy

ZENVYROA™

SOUND · LIGHT · ATMOSPHERE

Shipping Policy

At ZENVYROA™, we want every order to reach you safely and with as little hassle as possible. This Shipping Policy explains how we process, dispatch, track, and deliver orders placed through zenvyroa.com.

Our Shipping Approach

ZENVYROA™ is an audio brand focused on modern speakers that combine sound, light, and design for everyday spaces.

To serve customers in different regions, some orders may be fulfilled directly from selected manufacturing partners or logistics centers. This helps us keep inventory efficient, offer a broader product selection, and maintain competitive pricing while reducing unnecessary handling.

We appreciate your patience while your order is prepared and delivered.

Processing Time & Shipping Fee

All orders are reviewed and prepared before shipment.

Order Processing Time:
Please allow 2–4 business days for order confirmation, quality checks, packaging, and dispatch. During holidays, promotional periods, or unusually high order volume, processing may take up to 5 business days.

Shipping Fee:
A flat shipping fee of $5.99 USD applies to all orders unless a different shipping offer is shown at checkout.

Estimated Delivery Times

Delivery times vary depending on destination, local carrier performance, customs procedures, and fulfillment location.

United States: 10–15 business days
Canada / UK / Australia: 11–16 business days
Other International: 15–20 business days

These estimates begin after your order has shipped and do not include processing time. Delays may occur due to weather, carrier disruptions, or customs inspections.

Order Tracking

You will receive a shipping confirmation email with tracking information when available.

Updates may take 1–3 business days to appear. If tracking stalls or hasn't updated for an extended period, contact us at service@zenvyroa.com with your order number.

Customs, Duties & Taxes

International orders may be subject to customs duties, VAT, or handling fees sent on a Delivered Duty Unpaid (DDU) basis.

These fees are the responsibility of the customer. ZENVYROA™ does not control these charges and cannot predict their amount.

Changes & Cancellations

Need to correct your address or cancel? Contact us at service@zenvyroa.com within 12 hours of placing your order.

Once fulfillment or shipping begins, changes may no longer be possible. Accurate address entry is the customer's responsibility.

06. Lost or Damaged Packages

We want your ZENVYROA™ order to arrive in good condition.

Damaged Items: If your package arrives damaged, please contact us within 72 hours of delivery with your order number, a description, and clear photos of the product and packaging. We will arrange an appropriate solution/replacement.

Lost in Transit: If the carrier confirms loss, contact us for verification and an appropriate resolution, including sending a replacement at no product cost.