We offer a 30-day return period. You may request a return within 30 days after receiving your order. To qualify for a return:

• The product must be in the same condition in which it was delivered.
• The item must be unused and show no signs of damage or improper use.
• All original accessories, manuals, and components must be included.
• The product must be returned in its original packaging.
• A receipt or other proof of purchase must be provided.

To request a return, please contact us first at service@zenvyroa.com.

If your return request is approved, we will provide the required return shipping information and instructions explaining where and how to send your package.

Please inspect your order as soon as it arrives. If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and provide an appropriate solution.

When contacting us, please include your order number and, where applicable, clear photos or videos showing the issue.

Certain products or situations may not qualify for a return, including:

• Customized or personalized products
• Products damaged through misuse, improper installation, neglect, or accidental damage
• Items returned without their original packaging, accessories, manuals, or components
• Products showing excessive signs of use, alteration, or modification
• Original shipping fees paid at checkout, unless otherwise required by applicable law
• Final sale items and gift cards

If you would like a different product, the quickest option is to return the original product, and once approved, place a new order for the item you would like instead.

If your order is delivered within the European Union, you may have the right to cancel or return your purchase within 14 days without providing a reason, subject to applicable consumer protection laws.

• The product must be unused and in its original condition with all original packaging and accessories.
• Proof of purchase is required. This statutory right exists independently of our standard 30-day return policy.

After we receive and inspect your returned product, we will notify you regarding the status of your refund.

• If approved, the refund will be sent back to your original payment method.
• Please allow up to 10 business days for the refund to be processed (your bank or card issuer may require additional time).
• If more than 15 business days have passed after approval, please contact us at service@zenvyroa.com.

Please do not send any return package before receiving return instructions and authorization from our customer support team.

Authorized Return Address:
Shanghai Niukuangnai Network Technology Co., Ltd.
1st Floor, No. 212, Lane 425, Fuyong Road, Songjiang District, Shanghai, China